Terms & Conditions of Crafting Era
Welcome to Crafting Era! Below are the terms and conditions that govern your use of our website, craftingera.com, and the services we provide. By accessing our site and availing our services, you agree to comply with the following terms.
1. Introduction
Crafting Era is an online platform that offers services across India, delivering exquisite personalized gifts and cards to your doorstep. All products, services, and information displayed on craftingera.com are subject to the terms and conditions outlined below.
Crafting Era reserves the right to accept or reject orders, and confirmation will be communicated via email or message after verifying your contact details.
Images shared by our partners/vendors may be used for marketing with the understanding that clients have willingly allowed the use of photographs/videos. Objections will lead to immediate removal of the images.
Product specifications (weight, size, color, etc.) mentioned with product photos are approximate, and variations may occur. Crafting Era may deliver a similar/alternate product at its discretion for reasons beyond its control.
The products/services on this site are provided without warranties, and craftingera.com does not guarantee error-free products/services or the absence of defects.
Crafting Era reserves the right to make changes to the site’s contents, products, or experiences without notice. Prices and item availability are subject to change, and we may limit sales, including prohibiting sales to re-sellers.
All rights are legally reserved, and any use of our website and content for purposes other than personal and non-commercial use is prohibited without prior written permission from craftingera.com.
If an order is not dispatched due to a pricing or product information error, we reserve the right to cancel the order and will inform you through email, message, or call.
2. Refund Policy
a. Cancellation by Crafting Era: Crafting Era may cancel orders under unforeseen circumstances, limitations on quantity, errors in product/pricing information, or credit department constraints. No refunds are possible for perishable items.
b. Cancellation by Customer: If you cancel your order after payment, a 3% processing fee will be deducted from the total order amount. No refund is possible if the order is in progress, dispatched, or delivered.
For order cancellation, email us at contact@craftingera.com.
3. Change Billing/Shipping Details
In case of providing incorrect mobile number or shipping/billing details, inform us via email at contact@craftingera.com or WhatsApp at +91 85 2900 7200 before product dispatch.
4. Pictures/Photographs Validations
Provide HD quality pictures/photographs for better customization. Read product description instructions before uploading to avoid distortion/issues.
Crafting Era is not responsible for issues arising from non-compliant pictures/photographs.
5. Message/Text Validations
Avoid providing emojis/smileys/icons with messages for engraving or printing. Failure to provide required message/text will result in delivery without it.
6. Product Addons
Prices may differ due to processing; add-ons are limited to one default quantity per product type.
In case of add-on damage during transportation, replacements/refunds are in accordance with conditions.
7. Product Preview & Gift Packaging
Standard Packaging (Free): Product delivered with standard packaging.
Gift Packaging (Chargeable): Product delivered with a beautiful gift wrap.
Product Preview with Free Gift Wrap (Chargeable): Soft copy of product preview provided, accompanied by complimentary gift wrap.
Minor changes post-product creation are permitted, subject to feasibility. Alterations post-completion are not allowed.
8. Legal Terms
Crafting Era operates from Bhopal, Madhya Pradesh, with litigation subject to the jurisdiction of Bhopal, Madhya Pradesh.
9. You Agree and Confirm
Extra charges will apply for incomplete delivery information. Crafting Era reserves the right to reject requests with incorrect information.
Unbox parcels with a short video to claim damage recovery. Crafting Era is not liable for courier/postal delays.
Complaints regarding defective products should be reported within 24 hours at contact@craftingera.com. Returns are not processed for tampered, used, or damaged products.